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Policies

REPAIR POLICY

We use the finest quality and craftsmanship in all of our pieces, however in the event that your jewelry needs to be repaired, please email us at lisamaxwelljewelry@gmail.com. Include a receipt or proof of purchase and a picture of the damage and we will inform you of shipping instructions. Jewelry that broke or was damaged due to normal wear and tear or during shipping will be repaired free of charge within 120 days of purchase and repairs after 120 days of purchase will be subject to a small fee and will be handled on an individual basis. Shipping charges for repaired items are the responsibility of the customer. We are not responsible for items that are lost or damaged during return shipment. In the event that materials needed to repair your item are no longer available, we will do our best to suggest a comparable alternative. 

 

RETURN POLICY

We want you to feel connected to your piece of LM jewelry. While we do not offer returns, we offer exchanges on items within 14 days of their purchase online and shipping charges will be paid for by the customer. Exchanges are only accepted on items bought online at lisamaxwell.ca. Items being exchanged must be unworn and in original purchase condition with original packaging. We do not accept responsibility for items shipped in the process of being exchanged. Please email lisamaxwelljewelry@gmail.com. for exchange requests. Please provide your name, address, names of pieces being exchanged and reason for exchange. If an item is not available to be exchanged for, we will help to suggest a comparable alternative. Custom orders are not exchangeable. 

 

PRICING

Lisa Maxwell jewelry availability and price online and in stores is subject to change at any time without notice. We always do our best to be well-stocked with product and we make sure that are pieces are fairly priced as we hope that this jewelry is able to be more widely accessed by people from all areas of the community (no matter now small or large that community is).

 

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